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User guide

Review access

How to complete an access review: confirm that people still need their access, remove what they do not, or hand the review to someone better placed.

An access review asks you to confirm that people still need the access they hold for their job. You might review your team's access as their manager, or everyone's access to an application or entitlement you own.

Open your review

When a review starts, you get an email, Access review assigned to you. Select Open your access review. You can also find your reviews on the Reviews tab of My Access, and on My Tasks if your organisation has added them there.

The top of the review tells you what you are being asked and why, and the date it is due.

Decide each line

Each line is one person's access: the person, the application, what the access lets them do, how they got it, and when. Look out for:

An open access review with each person's access listed, and Keep and Remove on each line not yet decided
A review in progress.

For each line choose:

DecisionWhat happens
KeepThe access stays, and your decision is recorded
RemoveThe access is removed. You give a reason, and only an administrator can add it back.
The confirmation shown when removing Jane Smith's SAP FI Posting in a review, with a reason typed in
Removing access asks for a reason and a confirmation.

To decide many lines at once, select them, or use Select every undecided item, then choose Keep or Remove. Your organisation may ask for a reason when you keep several lines at once.

Nothing is saved until you choose, and the page confirms each decision. Removals go to the identity system or the team that owns the application.

Some access can only be kept, such as a bundle the person was given when they joined. It follows your organisation's joiner rules, so it cannot be removed in a review.

Hand the review on

If someone else is better placed to judge, select Reassign review and choose them. The whole review moves to them, and the hand-over is recorded.

If you have made someone your delegate in the platform, they can complete your reviews. Their decisions are recorded under their own name.

Reminders and escalation

You are reminded before the review is due. If it is still open after the due date, it is escalated to your manager, who can then complete it.

When the review closes

Once the review closes, it reads "This review is closed. The decisions below can no longer be changed." Download this review as a spreadsheet saves your decisions.

Warde is a ServiceNow scoped application, x_66256_warde. These guides describe the current release. Questions go to [email protected].

ServiceNow is a trademark of ServiceNow, Inc. SailPoint, IdentityIQ and Identity Security Cloud are trademarks of SailPoint Technologies, Inc. Microsoft and Microsoft Entra are trademarks of the Microsoft group of companies.